Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last updated: September 2026
1. Introduction
Welcome to ViaLens ("we," "our," or "us"), an AI-powered media creation platform owned and operated by ruyat almasar information technology llc, registered in the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vialens.tech and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.
2. Information We Collect
We collect information to provide, maintain, and improve our services, process payments, and protect our users.
- Personal Data: Name, email address, billing information, and payment details processed securely through third-party payment gateways (such as Stripe).
- User Media & Assets: Photos, images, texts, and prompts uploaded or generated on our platform for media creation.
- Usage & Technical Data: IP addresses, browser types, device information, operating system, and interactions with our website.
3. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage user accounts and provide access to our AI tools.
- To process financial transactions, manage billing, and handle subscriptions securely.
- To generate AI product photos, videos, copy, and visual media requested by users.
- To improve, optimize, and secure our website, software, and user experience.
- To communicate with you regarding updates, support inquiries, and transactional receipts.
- To comply with legal obligations, fraud prevention, and terms enforcement.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We share information only with trusted third-party service providers necessary to operate our business:
- Payment Processors: We partner with Stripe to handle payment processing securely. We do not store full credit card details on our servers.
- AI Infrastructure & Hosting Providers: Secure cloud and AI computation infrastructure required to process user media generation requests.
- Legal & Regulatory Compliance: When required by legal law, court orders, or government regulations in the UAE or international jurisdictions.
5. Data Retention & Security
We retain your personal data and generated content only as long as necessary to provide services, comply with legal obligations, or resolve disputes. We implement strict technical and organizational security measures to prevent unauthorized access, disclosure, or loss of data.
6. Your Rights
Depending on your location, you have rights regarding your personal data, including the right to access, correct, delete, or export your personal information. You may exercise these rights at any time by contacting us.
7. Cookies & Tracking Technologies
We use essential cookies and similar technologies to ensure user authentication, security, and site functionality. You can manage your cookie preferences through your browser settings or our cookie consent banner.
8. Governing Law
This Privacy Policy and any disputes arising from it are governed by and construed in accordance with the laws of the United Arab Emirates.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
- Legal Entity: ruyat almasar information technology llc
- Platform: ViaLens (vialens.tech)
- Email: support@vialens.tech
- Country: United Arab Emirates